You can still get your work done when people correspond by email. In the event that your emails are leading you to the breaking point, consider setting up email drafts to handle the load.
Emails are a big part of the business of doing business. Customers and business associates will contact you through your email. It is much easier than answering the telephone.
Email providers offer a variety of services. Usually we don’t use even half of the features that they offer. They not only provide solutions for personal email accounts, but also for business account holders. Finding out what they offer lets you know if that provider will work for you and your business.
A feature that will help you handle the gobs of email you will potentially receive each day is email drafts. A draft is a message that you save to send at a later date. It could be that you started an email to a client or a customer seeking help but you were interrupted. Instead of scrapping the email entirely, save it in a draft folder; come back to finish it later. When you are ready you can send it out.
When you have an email that needs to be sent to a group of people, create a draft. How do you do this? Well, address the email first. Include the addresses of everyone who needs to receive this email. If you don’t want them to be able to see each other’s address, fill them in under “BCC”. The blind copy feature lets you send the email without the addresses being revealed.
This email could be a response to potential business clients who want more information about your business. Create a draft email specifically for this purpose. When you have people asking for this information, you can use that draft, change the address recipients and send it out.
Create a draft for customer service, requests for catalogs, requests for more information, etcetera. Depending on the types of email you typically get, you can set up drafts for anything. The drafts keep you from having to respond to each email individually if they are all asking for the same information.
Be careful, though. All email, as you know, may not require a draft. There will be plenty that you answer one by one because of the nature of the email. A draft is designed to help you out with emails that are not addressing a specific issue. The trick is to make even the drafts ring with your personal touch and not a stock answer.
Email drafts can be useful to business owners who are overwhelmed with emails on a daily or weekly basis. Use them with discretion, but by all means use them as often as you can to handle the volume.